Entertainment
Surveys: Customer Feedback Directly in the App
Pocketshop's survey feature lets you publish short questionnaires directly in your app. Customers give feedback in just a few taps – without leaving the app, without external links and with significantly higher participation than email surveys.
What this feature does for you
Higher participation rates
In-app surveys achieve 3–5× higher response rates than email links to external survey tools.
Real-time evaluation
Results are visible in the Pocketshop dashboard immediately after submission – no waiting, no data exports.
Linked to loyalty programme
Reward survey participants with bonus points – boosting participation and connecting feedback with loyalty.
Frequently asked questions about Surveys
- Which question types can I use?
- Single-choice, multiple-choice, rating scale (1-5/1-10), open text fields and NPS – all standard formats are supported.
- Can I target surveys to specific segments?
- Yes. Audiences by loyalty tier, purchase behaviour or region receive individually relevant surveys.
- How long do surveys stay active?
- You set a start and end date – Pocketshop activates and deactivates surveys automatically.
More features in Entertainment
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