Loyalty
Chat: Direct Customer Contact in Your App
Pocketshop's in-app chat creates a direct, private communication channel between your business and each individual customer. Enquiries, consultations and complaints are handled inside your branded app – no media breaks.
What this feature does for you
Faster response times
Customers don't wait for email replies – the chat enables instant feedback and measurably improves customer satisfaction.
No third-party system needed
All customer conversations happen inside your white-label app – no WhatsApp groups or external helpdesk tools required.
Documented conversation history
Every conversation is stored – your team stays in the loop and can pick up seamlessly regardless of who handled it last.
Frequently asked questions about Chat
- Can I message each customer individually?
- Yes. The chat enables 1:1 conversations between your business and every app user.
- Are there notifications for new messages?
- Both customers and your team receive push notifications when new chat messages arrive.
- Can the chat be used for group or community discussions?
- The direct chat is designed for 1:1 communication. For community discussions, Pocketshop offers the separate Community feature.
More features in Loyalty
Customer loyalty pays off – secure your digital marketplace now.
Book a free, no-obligation demo and see live how Pocketshop works for your business.