Utilities
Multi-Factor Authentication: Maximum Account Security
Pocketshop's multi-factor authentication (MFA) protects customer accounts with an additional verification step beyond the password. Unauthorised access to loyalty points, order history and personal data is reliably prevented.
What this feature does for you
Protection against account takeover
MFA makes account-takeover attacks virtually impossible – even if a password is compromised.
Multiple methods available
SMS OTP, email code, TOTP authenticator apps (Google Authenticator, Authy) – customers choose their preferred method.
Trust builds loyalty
Customers who know their data is secure use your app more often and share more personal information.
Frequently asked questions about Multi-Factor Authentication
- Is MFA mandatory or optional for all users?
- You decide. MFA can be optional (user-activatable) or mandatory for specific actions such as payments.
- What happens if a user loses their second device?
- Backup codes or a manual account recovery process via support allows access without the second device.
- Does MFA increase login drop-off rates?
- Minimally. Modern UX design minimises friction – and the trust gained outweighs the slightly longer login time.
Customer loyalty pays off – secure your digital marketplace now.
Book a free, no-obligation demo and see live how Pocketshop works for your business.