Data Science
Chatbot: Automatic Customer Service 24/7
Pocketshop's AI-powered chatbot answers frequently asked questions instantly and around the clock – without your team needing to intervene. Opening hours, product information, order status and more are answered automatically.
What this feature does for you
Relieves the support team
Up to 70% of incoming customer enquiries are fully resolved by the chatbot – without human involvement.
Instant answers 24/7
Customers receive their answer in seconds, whether it's 2pm or 2am.
Seamless handover to your team
When the chatbot can't help further, it hands the conversation seamlessly to a human agent in the CRM.
Frequently asked questions about Chatbot
- How is the chatbot trained with knowledge about my business?
- You populate a knowledge base with FAQs, product information and company details – the chatbot learns from it.
- Does the chatbot understand natural language?
- Yes. The Pocketshop chatbot is NLP-based and understands questions in natural language – not just exact keywords.
- In which languages is the chatbot available?
- German and English are available by default; additional languages are configurable on request.
More features in Data Science
Customer loyalty pays off – secure your digital marketplace now.
Book a free, no-obligation demo and see live how Pocketshop works for your business.